FAQ
Please review the information below before contacting support.
📥Orders & Downloads
How do I download my purchased files?
After payment, download links will be available on your order page.
Why is my order not showing download immediately?
Some payments may take a few moments to process before download access is granted.
What if I exceed download limits?
Downloads are generally limited to 3 attempts within 72 hours after purchase.
If you experience technical issues or accidental failures, please contact support for assistance.
I didn’t receive a download email
Download emails are not guaranteed. Please check your order page for download access.
My download link is not working
Please try another browser or device. If the issue persists, contact support for assistance.
What files are included in the download?
Included files depend on the product listing and may vary between products. Please review the product description carefully before purchase.
📄 License & Usage
Are the products for personal use only?
Products are generally licensed for personal use only and may not be resold, redistributed, or publicly shared.
Are all assets fully licensed?
Some products may include third-party or externally sourced elements with separate licensing restrictions.
Users are responsible for ensuring compliance when using content commercially.
Can I use the products commercially?
Commercial use is only permitted when explicitly stated in the product description or license terms.
Do custom artworks include commercial rights?
Commercial rights for custom artwork are only granted when explicitly stated in writing or in the product description.
💳Payments & Access
What payment methods do you accept?
We currently accept PayPal.
Payments are securely processed by third-party providers such as PayPal.
Do I need an account to purchase?
You may complete checkout without manually creating an account. However, an account may be automatically generated after purchase for order access and download management.
Your email will only be used for order-related purposes and support communication.
🛠Refunds & Support
Can I get a refund?
Digital products are generally non-refundable after delivery.
How can I contact support?
Please contact us via Telegram or email listed on the Support page.
What if my file is damaged?
We will reissue or replace files when valid issues are confirmed.
Still need help?
Contact us via Telegram or email for additional support.
Please contact us via Telegram or email listed on the Support page.